ORDERING ON THIS WEBSITE:

 

Once you’ve found what you’re looking for, you can check out the various color and size options by selecting them from the drop-down menu. After you’ve selected the color, size, and quantity you’d like, just click on “add to cart” to add your item. When you're through shopping, just click the "checkout" button and follow the prompts. This site uses a PayPal payment gateway with a 168-bit SSL encryption for your cart checkout. You can be confident that it is safe and secure for all of your transactions.

 

 

PAYMENT:

 

PayPal and personal checks are accepted by our online checkout system. If you do not have a PayPal account, it will still accept your credit card information through their portal. 

 

After submitting your billing information and making your payment, you will receive an automatically-generated order confirmation email. If you do not see a confirmation email within 24 hours, it could be because there was an error in your email address, or because our confirmation email was automatically filtered into your spam folder. In these cases, feel free to contact us to be sure that we received your order; please include the name under which the order was placed, as well as the date on which you tried to order. 

 

When you receive your confirmation email, please double check the shipping information and the items you ordered, and let us know about any discrepancies as soon as possible! We often send out orders so quickly that if you wait a day, it may already be too late to make any changes to your order.

 

Please note that as payment on phone orders we accept personal checks, money orders, or can send you a PayPal invoice. You can pay the PayPal invoice with any accepted credit card or through your PayPal account. We will contact you to let you know your orders total, including shipping charges and then ship it out as soon as we receive payment from you.

 

 

ORDERING BY PHONE:

 

You can place your order by phone at 276*655*9962 Monday through Friday, 9:00 AM – 5:00 PM Eastern Daylight Time. If we are not available to answer the phone, please leave us a message with your name, number, inquiry, and the best time for us to call back.

 

We will return your call A.S.A.P. to get your order, then calculate the shipping and get back with your regarding your total. After we receive your payment we will then ship your products.

 

 

SHIPPING: 

 

After we have shipped your order you will receive another email to let you know it's on its way.

 

We ship all orders ground via U.S. Postal Service and UPS. Our shelves are well stocked, so that most orders go out a few days after we receive them. However, due to unpredictable supply and demand, we could on the rare occasion have some items on back order. 

 

If you need your order in a hurry and would like Priority mail or 2nd Day Express on it, please contact us. Rush orders will have an additional shipping rate.

 

Every effort will be made to ensure that your order will arrive safely after it leaves us. Please check your shipment thoroughly upon receipt for any damage. Any visual damage to the packaging observed must be noted and all claims made directly with the carrier. Contact us to make sure all damaged articles are replaced in an expedient manner. Failure to make a claim within 24 hours of receipt with carrier may result in denial of claim.

 

We carefully pack all of our smaller orders in Tyvek envelopes and the larger ones in cardboard boxes. Please be CAREFUL when opening your order, damage caused by sharp objects is not our responsibility.

 

 

INTERNATIONAL ORDERS:

 

Although we can not currently take International orders via the web store, we can still process them via phone and email. Please don't hesitate to contact us regarding International shipments, we'd be happy to send your order. 

 

 

WEBSITE ERRORS:

 

To error is human...

We have tried to present the most complete and accurate information on this website as possible, but know that inevitably there will be an occasional blunder. We reserve the right to correct any errors on this website without prior notice, but will immediately notify you if it pertains to your order. We hope that this is never necessary, and apologize sincerely ahead of time.

 

 

RETURNS:

 

Delp Stockings pride ourselves on providing quality merchandise to satisfied customers. We stand behind this goal and will promptly exchange your purchase, postage paid, if there is ever an error in your order or if any product is found defective.

 

Returns due to customer personal preferences (color, style, or just changed your mind) are subject to the rules listed below. 

 

If the return is not due to defect or error, then the customer incurs all additional shipping charges. For returns of more than 10 items per month, a 20% re-stocking fee may be deducted from your refund.

 

All exchanges and returns to Delp Stockings should be made within 30 days of date of purchase. We cannot accept returns after 30 days. Please pack items securely and confirm delivery on the package for your protection. We cannot refund/exchange items we do not receive. We've found that USPS Flat Rate envelopes typically work best.

 

For the safety and hygiene of our customers and employees, our products are NOT RETURNABLE UNLESS they are new in LIKE NEW CONDITION (unaltered, unwashed, unworn, and devoid of odors, animal hair or any other substances). Items, returned in any other condition than how they were sent to you, will be disposed of and no refund/exchange will be issued. We don't mean to sound terrible, but since some items get restocked we just want to make sure the products everyone receives are always as nice as they expect. We thank you for your understanding.

 

Please download and print our Return & Exchange form. Include it, the customer receipt, the original packaging, along with the merchandise to our mailing address for an expedient resolution.

 

Download
Delp Stockings Return / Exchange Form
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